This website is operated by REGAL VEILS. Throughout the site the terms “we”, “us” and “our” refer to REGAL VEILS.

By using our website and ordering from our online store you agree and submit to these terms. They apply to all users of the site including browsers.

Any new features or tools which are added to the current store shall also be subject to the Terms of use. You can review the most current version of the Terms of use at any time on this page.

We reserve the right to make changes or update the content of our store, including changes to prices, product selection, terms of use etc.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

Your personal data is saved for the purpose of delivering your order and for communication. You can find more information about processing your personal data on our privacy policy page.

 

Ordering

Customers must be at least 18 years old to order products from our online store.

All prices shown in our store are in euros (EUR).

Regal Veils is based in Finland. Therefore all prices include the Finnish 24% VAT rate. This VAT (value-added tax) is collected from customers who live in countries that are part of the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom).

The VAT is not collected from customers who live outside the European Union. The prices are displayed in the store with the VAT included in the price, but If you live outside the European Union, you will not be charged the VAT amount at the checkout.

If you live outside of the European Union, please bear in mind that packages will be subject to customs.The buyer is responsible for all duties and taxes required by the law of their country. We are not responsible for any delays in delivery if your order is stuck in customs in your country.

All orders can be placed without creating an account to our store.

Orders must be placed through our online store. Orders cannot be placed via phone. Only custom made items and veils with alterations can be ordered via email.

You agree to provide your current, complete and accurate contact information when you are making purchases at our store. So that we can complete your transactions, deliver your order and contact you if needed.

 

Payment methods

We use Checkout as our external payment service provider.

Available payment methods are:

Online bank payments (bank transfers) from Finnish banks: OP, S-Pankki, Aktia, Säästö­pankki, Oma Säästöpankki, POP Pankki, Ålands­banken, Handels­banken, Nordea, Danske Bank, Siirto.

Credit and debit card payments: Visa, Master­Card, American Express.

Invoice and instalment payments for Finnish customers: Jousto.

Mobile payments: MobilePay, Pivo.

You can find more information about the payment methods on our payment methods page.

 

Delivery

At the moment we ship to Europe, USA, Canada, Australia, Japan and South-Korea.

Delivery time depends on the destination and the shipping method you choose at checkout. Here are the estimated delivery times.

Shipping in Finland: 1-3 workdays.

Parcel Connect shipping (only for parts of the EU countries): 1-8 workdays.

Priority shipping: countries inside the EU 1-3 workdays, nordic countries 3-5 workdays, rest of europe 3-7 workdays, rest of the world 6-14 workdays.

EMS shipping: countries inside the EU 1-3 workdays, rest of the world 2-8 workdays.

Delivery times are estimated times by the shipping providers, based on their average delivery times. Regal Veils is not responsible for delivery delays and we cannot guarantee 100% accuracy for the delivery times. Delivery times do not include weekends or holidays.

Please keep in mind that our products are made to order items and the estimated delivery time does not include the actual production time that it takes to make the item that you ordered. We ship out your order as soon as we can, after we have finished making your veil. We use the fastest logistics service available in finland, to make sure you will receive your order as quickly as possible.

For more information about the actual production time, please check our FAQ page.

Shipping fees depend on the delivery method that you choose and by the country you live in.

We are not responsible for delays or damages due to obstacles that are beyond our influence. Such as strikes/walkouts, trade or export prohibitions. Neither for delays, technical problems or defects in services provided by external service provideres. Things that are beyond our influence are also Force majeure situations for example acts of war or terrorism, unusual natural phenomena such as earthquakes, hurricanes, floods, fires or lightning.

You can find more information about deliveries and shipping fees on our delivery page.

 

Returns

All the products that are in the online collection that you can buy directly from the online store and have no extra alterations done, are refundable for 14 days after you have received your package.

Please note that we do not accept returns for customized products. Customized products include custom made veils and alterations done to veils by request.

For more information about returns, please check our return policy page.

 

Other important information

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right to modify, suspend or discontinue products or services or any part or content without notice at any time.

We reserve the right to limit the quantities of any products or services that we offer. Descriptions of the products and prices of the products are subject to change at anytime without notice.

We reserve the right to cancel placed orders. This may happen in case a certain material is out of stock. You will be informed about it by email and your purchase will be refunded if this should ever happen.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit/debit card, and/or orders that use the same billing and/or shipping address.
In case we make a change to an order or cancel it, we will attempt to notify you by contacting you via your contact information that you provided us when you placed your order.

Companies/business owners or bridal boutiques that are interested in selling our products should contact us directly by email.

You may not use our products for any illegal or unauthorized purpose.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service or products, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.

The content of our online store including photographs, videos, texts, logos and product information are property of REGAL VEILS. Unauthorized use or copying the content or material of REGAL VEILS is prohibited.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or their websites. Or responsible for any use of services or products made in connection with third-party websites. Our third-party partners at the moment are Shopify, Checkout and Pakettikauppa/E-Log Services Oy.

Please review carefully the third-party's policies and practices and make sure you understand them before you engage in transaction. Complaints, claims, concerns, or questions regarding third-party services should be directed to the third-party.